FAQ's & Fitting Times | Rhino-Rack

Fitting Times and Frequently Asked Questions

Roof Racks

How do I know which roof racks fit my car?

Simply use the "Fit My Car" tool to view all the racks available for your vehicle.

How do I stop the whistling noise my roof racks make?

Our high-end roof racks have been designed with rubber inserts to reduce noise and prevent whistling. Incorrect installation is the most common cause of noisy roof racks. Check your product's instructions to make sure the rubber strips are installed correctly in the channels both topside and underside of your roof rack bars. The rubber inserts should be cut to the correct length and fitted inside the channel so there are no gaps. Lastly, ensure your end caps are installed and locked before driving.

If you want to further reduce wind noise, check out our Wind Fairings here. If the noise still persists, check with your nearest dealer for further options.

The system I want isn't available, can I get a custom rack?

Our products are versatile allowing for a variety of custom solutions. You will need to consider altering the racks in any way may void the warranty and how the weight and fitment style may affect your vehicles load carrying capacity.

It is also important to note we have chosen the roof rack systems for vehicles based on the optimal fitments. Some fitments are not recommended for vehicles with low load ratings or roof types and will not be developed for those vehicles.

For custom fitments, visit your nearest dealer who does specialist fitting.  You can find out which dealers do specialist fitments through the dealer locater.

Can I get a copy of my roof rack instructions and fitting supplements?

Yes, you can find your roof rack instructions by selecting your vehicle using "Fit My Car" and finding your roof racks. You'll find all necessary documents under the documents tab on the rack page.

Can I install the roof racks myself?

Many of our roof racks can easily be installed at home, however, we recommend some roof rack systems such as trackmounts and backbones are installed by an authorised Rhino-Rack dealer. Always follow the instructions and be aware some systems do not come with all the necessary tools for install. See Fitting Times below for a guide on which systems we recommend are installed professionally. If you have any issues installing a product, please contact your nearest dealer for help and refer to the instructions.

NOTE: Regardless of who installs your roof racks you should check all bolts and fixtures are tight every 1000km and before every trip. Consider checking more frequently when driving on unsealed surfaces.

Will my old roof racks fit my new car?

Most likely not. To ensure a safe and effective fitment, roof racks may vary greatly between vehicles depending on the roof design. To check cross compatibility, you need to know the product codes for your current system and cross-reference that information with the product breakdown on the systems available for the new vehicle. While some roof racks will fit multiple vehicles if you are unsure you should visit your nearest dealer for further details.

Will the roof racks work with my sunroof?

In many cases, the roof racks will be compatible with the sunroof version of a vehicle. You should check if there is an "important note" on the roof rack system, as this will detail any considerations like sunroof compatibility. We recommend caution is taken when operating a sunroof with roof racks installed for the first time and be aware of how your cargo may affect the sunroof operation.

What is the roof rack load rating?

Load Ratings vary between vehicles, roof type and fixture style. You can find your vehicles load rating from the vehicle manufacturer or on the system by selecting your vehicle from the Fit My Car tool. The cargo load limit will change if the vehicle is driving on-road, off-road or is stationary. The load rating stated on each roof rack system on our website refers to the weight the vehicle roof can handle driving on sealed roads inclusive of the roof rack weight.

How do I clean my roof racks?

Firstly, do not take your vehicle through automotive washing stations with your roof racks installed! Hand wash the racks with soap and water. Do not use any abrasive materials. If in doubt check your product instructions.

Accessories

Can I get a copy of my accessory/product instructions?

Yes, you can find all relevant the documents on the products page under the "documents" tab.

How can I tell if an accessory will fit my roof racks?
Will Rhino-Rack accessories fit my Thule, Yakima, Rola, ProRack or other brand bars?
Are Rhino-Rack accessories compatible with other roof rack manufacturers?

Rhino-Rack accessories are compatible with most roof racks fitted with a channel, however, you should check the roof rack compatibility on the product page to find out if a fitting kit is required.

Will Thule accessories fit my Rhino-Rack roof racks?

Most Thule and Rhino-Rack accessories are cross compatible though there may be some exception, we recommend you use Rhino-Rack accessories for our bars as they are specifically designed for this purpose. However, if you already have an accessory you want to fit we recommend you visit a Rhino-Rack dealer, they can help you with a fitting kit to fit the accessories to our roof racks.

Will Vortex Bar accessories fit my Pioneer System? 

Check the product roof rack compatibility as some accessories will fit, otherwise, you can use a VA bar adaptor to mount Vortex accessories to your Pioneer System.

General

I lost my Rhino-Rack keys, can I get replacements?

Yes, you can order replacement keys through your nearest dealer or you can get replacement locks.

Can I get all my locks to use the same key?

Yes, check out our MasterKey range you can easily replace the locks on your racks and accessories with one key.

Is it possible to get spare parts?

You can order spare parts from your local dealer. Your local dealer should be able to identify the part number required and order it for you. Otherwise, you can find part numbers in the fitting instructions provided with your product.

Where can I purchase Rhino-Rack products? Do you ship internationally?

We do not sell directly to customers, however, you can find your Local Dealer or view a list of our International Dealers.

Question not answered? 

Please contact your local dealer for questions regarding specific vehicle fitments, returns, or product faults.

Fitting Times

Below are fitting time charts that give you a guide on how long it would take a trained and authorized Rhino-Rack dealer to fit roof rack systems to your vehicle.

fitting times

accessories fitting times

Dealers, to download the Rhino-Rack fitting time chart to display in store, please click on the following link:

Download Fitting Time Charts

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