Quality Policy

Purpose

The purpose of this policy is to explain the general procedures relating to Quality Policy.

Scope

This policy applies to all Rhino-Rack Group ELT, managers, supervisors, employees and contractors.

Policy Statement

Rhino-Rack has guidelines for all employees regarding Quality Policy.

Rhino-Rack is engaged in the business of creating and supplying world class roof racks systems and accessories. This policy applies to all of our divisions throughout the organisation.

The purpose of this policy is to confirm our commitment to meeting the quality standards expected by our customers in the delivery of the products and / or services that we supply to them.

Our Quality system is based on the requirements of ISO 9001:2016

Our Quality objectives are to:

• Use the Quality Management System as a tool in achieving best practice outcomes across the organisation;

• Ensure continuous improvement.

To implement this policy, we shall focus on the needs of our business with particular reference to consistently meeting our customer’s requirements and statutory obligations. Our Quality Management System will provide mechanisms for detecting system shortfalls and for stimulating process improvements.

Rhino-Rack will adopt procedures and disciplines to ensure that:

• The system is effectively implemented by undertaking relevant skills training and conducting appropriate quality awareness training;

• Responsibilities for quality are established by communicating these responsibilities clearly to all employees;

• The policy and procedures continue to be appropriate by initiating regular reviews to check its effectiveness and ongoing relevance, and the company regularly review the needs and expectations of our customers and initiate continuous improvement activities to meet these expectations.


6th February 2022

Last reviewed 16th February 2022 | Next Review 16th February 2023

frequently asked questions

Have a question about our policy? We’ve compiled some of the most commonly asked questions and answers so you can travel safely with your equipment on your next adventure.

HOW DO I CANCEL MY ONLINE ORDER?

Simply email customerservice@rhinorack.com.au with your Order number and request that it be cancelled. Please place “Order Cancellation” in the Subject line of the email.

QUESTION NOT ANSWERED?

Please contact your local dealer for questions regarding specific vehicle fitments, returns, or product faults.

WHERE CAN I PURCHASE RHINO-RACK PRODUCTS? DO YOU SHIP INTERNATIONALLY?

We do not sell directly to customers, however, you can find your Local Dealer or view a list of our International Dealers.

IS IT POSSIBLE TO GET SPARE PARTS?

You can order spare parts from your local dealer. Your local dealer should be able to identify the part number required and order it for you. Otherwise, you can find part numbers in the fitting instructions provided with your product.

Need More help?

We have a range of resources to help guide you in selecting the perfect solution for your vehicle.

Whether you're looking for guidance on what roof rack is right for your vehicle or lifestyle or how to install some of our most popular products, explore our range of buying guides, installation videos and FAQs for more information.